Shipping
& Returns
Shipping Policy
Where can you ship your products?
We can ship our products all over Pakistan! We offer our own Cash On Delivery (C.O.D) services in Rawalpindi/Islamabad, and for all other locations we employ the services of Daewoo and Leopards Courier.
When will my product be delivered?
We try our best to ship the product the same business day the payment is confirmed. Generally products arrive at your doorstep within 1-3 business days of payment confirmation. This may vary depending on the time and day you place your order.
How can I track my products?
We will send you an email as soon as your order ships! For mail orders we will email you the tracking number.
How much does shipping cost?
Our free shipping starts from orders valued at or over Rs. 1500, depending upon the carrier.
Return & Exchange Policy
How do refunds work?
We only offer full-refunds if you receive a product that differs from description on our website, or is non-functional upon arrival. You have 24 hours after receiving your product to initiate the refund process. Please send us a SMS or E-mail along with your order # and a brief description of the problem.
If you want to return your product for any other reasons than the ones mentioned above, you must ship the product back at your own risk to us in original condition within 7 days after delivery. You will be charged a 15% restocking fee for such returns.
How will I receive my refund?
We will send your refund via bank wire transfer. For C.O.D orders we use Western Union, however service fees will be charged from the customer.